What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of 150 TL. VAT included fees are -

Delivery Options:

  • Standard Delivery: 7.90 TL


How long will the product I ordered be delivered?

The ordering period may vary depending on the product name, address information and the delivery method you choose. The delivery period may be extended during discount periods.

Delivery Method  

Standard Shipping *: 7.90 TL (150 TL and free). We keep your health at the forefront! For this reason, we temporarily extended our delivery times. You can view the current delivery time on the payment screen.

Delivery Duration: 2 - 4 Working Days

We are sorry for the delays in order deliveries due to the density. We continue to work to deliver your orders to you as soon as possible. You can follow the most up-to-date information about the status of your orders in the "My Orders" section. Thank you for your understanding.

Delivery Rules and Restrictions

Orders are shipped on business days only. Business days are Monday to Friday, 9 am - 6 pm, excluding national holidays in Turkey. All deliveries must be signed upon receipt.



Public Holidays and distribution centre closures?

Please note our distribution center(s) are closed on public holidays in Turkey For orders placed on, or the day before one of these dates, processing time will be extended by 5-7 working days

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.


Date Public Holiday
1 January New Year's Day
9 April Ramadan Fest Holiday Eve
10 April Ramadan Fest Holiday 1st Day
11 April Ramadan Fest Holiday 2nd Day
12 April Ramadan Fest Holiday 3rd Day
23 April National Sovereignty and Children's Day
1 May Labor and Solidarity Day
19 May  Commemoration of Atatürk, Youth and Sports Day
15 June Eid al-Adha Eve (Kurban Bayramı Arifesi)
16 June Eid al-Adha Holiday 1st Day (Kurban Bayramı)
17 June Eid al-Adha Holiday 2nd Day (Kurban Bayramı)
18 June Eid al-Adha Holiday 3rd Day (Kurban Bayramı)
1 July Eid al-Adha Holiday 4th Day (Kurban Bayramı)
15 July Democracy and National Unity Day
30 August Victory Day
28 October Republic Day Eve
29 October Republic Day



How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.




Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.


Here are some reasons your delivery might be late:


Your order was shipped during our sales and promotions season.

You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

Your order was placed during a local public holiday.

There were unpredictable circumstances beyond our control.


Do you want to find out the current delivery status of your order? You can easily track the status of your order.




What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance.




Can I deliver goods out of Turkey?

Our online shop will only ship within Turkey.




What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.




What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team at 0850 822 38 98 and let the advisor know the details of your order and / or about your open question. Monday - Saturday: 09:00 - 18:00

You can also send us an email with all the details. Our advisors are happy to assist you. support-tr@onlineshop.adidas.com.tr .